Refund policy

At Molly Vogue, we want you to feel confident with every purchase. If an item isn’t quite right, our return process is designed to be simple and straightforward.

🔄 Return Window

We accept eligible return requests within 30 days of the date your order is marked as delivered.

To qualify for a return, items must:

Be unworn, unused, and unwashed.
Remain in their original condition.
Have all original tags attached.
Be returned with the original packaging when possible.
Be free of stains, makeup, perfume, odors, pet hair, or other signs of wear.

Items that do not meet these requirements may not be accepted.

🚫 Non-Returnable Items

For hygiene and safety reasons, the following items are generally not eligible for return:

Bodysuits
Swimwear without the original hygiene liner
Underwear and intimate apparel
Bras and shapewear
Earrings and selected accessories
Gift cards
Personalized or customized items
Final Sale or Clearance items
Items damaged through misuse or improper care

📩 How to Request a Return

Please contact us before sending any merchandise back.

Email: help@mollyvogue.com

Please include:

Your order number
The item(s) you would like to return
Your reason for the return
Photos if the item arrived damaged, defective, or incorrect

Once your request is reviewed and approved, we will provide the appropriate return instructions and return address.

Unauthorized returns may not be accepted.

📦 Return Shipping

For returns that are not caused by an error on our part, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable.

We recommend using a tracked shipping service when returning an item. Molly Vogue is not responsible for return packages that are lost or damaged during transit.

⚠️ Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

Order number
Clear photos of the item
Photos of the shipping label
Photos of the packaging, when applicable
A brief description of the issue

After reviewing your request, we may offer a replacement or refund depending on the circumstances.

💳 Refund Processing

Once your returned item has been received and inspected, we will notify you of the return status.

If approved, the refund will be issued to your original payment method within 5–10 business days.

Your bank or payment provider may require additional time to make the refunded amount available.

🕐 Order Cancellation

If you need to cancel your order, please contact us within 12 hours of placing the order.

Once an order has entered processing or has already shipped, cancellation may no longer be possible.

Cancellation Email: help@mollyvogue.com

📮 Undeliverable or Refused Packages

If a package is returned because it was refused, left unclaimed, or sent to an incorrect address provided by the customer, additional shipping or handling charges may apply.

Where applicable, these costs may be deducted from the refundable amount.

📍 Important Return Address Notice

Molly Vogue

509 Union Dr APT 303
Los Angeles, CA 90017
United States

Business Address Only — Not a Return Address

Please do not send returns to this address unless our Customer Support team specifically instructs you to do so.

💌 Contact Us

Molly Vogue Customer Support